Redirecting email notifications to Service portal approvals and surveys

[bsk]

Hi Every One,

We have requirements to redirect approval notification and Survey notification to service portal.

I have created email script :

(function runMailScript(/* GlideRecord */ current, /* TemplatePrinter */ template,
/* Optional EmailOutbound */ email, /* Optional GlideRecord */ email_action,
/* Optional GlideRecord */ event) {
var url = '<a href="' + gs.getProperty('glide.servlet.uri') + 'sp?id=approval&&table=' + current.sys_class_name + '&sys_id=' + current.sys_id + '">Link</a>';
template.print(url);
})(current, template, email, email_action, event);

Added in notification:

Click here to view Approval Request: ${mail_script:Approval_notification} 

when user clicks on link it is redirecting to Service portal by says "Record Not found". Same case with Surveys to.PFA

Can any one suggestion me what peace i am missing in redirecting for specific record to get opened for Approvals & Surveys.

Thanks in Advance 

[Mike Patel]

You have to hard code table name to table=sysapproval_approver 

${sys_class_name} it will not return the class name of the record for approval. Mostly it works on like INC,REQ,RITM,etc

[Hari34]

Hi ,

Please replace your code with the below code 

(function runMailScript(/* GlideRecord */ current, /* TemplatePrinter */ template,
/* Optional EmailOutbound */ email, /* Optional GlideRecord */ email_action,
/* Optional GlideRecord */ event) {
var url = '<a href="' + gs.getProperty('glide.servlet.uri') + 'sp?id=approval&&table=sysapproval_approver'+ '&sys_id=' + current.sys_id + '">Link</a>';
template.print(url);
})(current, template, email, email_action, event);

Added in notification:

Click here to view Approval Request: ${mail_script:Approval_notification} 

[Nikita35]

how to redirect in case of survey?

[Dishtiwari]

https://dev.service-now.com/esc?id=hrm_todos_page&todo={approval_sys_id}