Reference field display value incorrect, but the arguments in it's correlated pop-up ARE correct
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09-09-2016 11:24 AM
Hello,
I've got a problem where my reference field is not properly displaying search results on the form where it is used. If I type in a name that i know exists in the table, the field will turn red, indicating that no match has been found. When I expand the pop-up by clicking on the magnifying glass, the exact search string that showed no matches on the form DOES successfully show the matched records- if one is selected, it then properly fills the field and the subsequent fields on my form:
Beyond that, the search results seem to not be correlated to the value that is entered into the field, either. Only entries of A, B, C, D, E or F will return any results at all, and often return results that do not include those letters.
This is a basic reference field with only a simple (active = true) reference qual. I've checked the one client script that populates the two subsequent fields, and it's not related to that, either. Any ideas?

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09-09-2016 01:57 PM
Add ref_auto_completer in the attributes. Go thru this link
Auto-Complete for Reference Fields - ServiceNow Wiki

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09-10-2016 04:22 AM
I guess auto_completer can not be an issue here as the user is also trying full name and then also it is not accepting.

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09-10-2016 05:37 AM
Can you set the 'Approver' as the display field of the table and try once?

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09-13-2016 12:19 AM
What table does this variable reference? And what is the display value of that table?