Reference field display value incorrect, but the arguments in it's correlated pop-up ARE correct

jonathanecklund
Kilo Explorer

Hello,

I've got a problem where my reference field is not properly displaying search results on the form where it is used.   If I type in a name that i know exists in the table, the field will turn red, indicating that no match has been found.   When I expand the pop-up by clicking on the magnifying glass, the exact search string that showed no matches on the form DOES successfully show the matched records- if one is selected, it then properly fills the field and the subsequent fields on my form:
reference field error.JPG
Beyond that, the search results seem to not be correlated to the value that is entered into the field, either.   Only entries of A, B, C, D, E or F will return any results at all, and often return results that do not include those letters.

This is a basic reference field with only a simple (active = true) reference qual.   I've checked the one client script that populates the two subsequent fields, and it's not related to that, either. Any ideas?

8 REPLIES 8

Add ref_auto_completer in the attributes. Go thru this link


Auto-Complete for Reference Fields - ServiceNow Wiki


I guess auto_completer can not be an issue here as the user is also trying full name and then also it is not accepting.


Kalaiarasan Pus
Giga Sage

Can you set the 'Approver' as the display field of the table and try once?


Julian Hoch
ServiceNow Employee
ServiceNow Employee

What table does this variable reference? And what is the display value of that table?