Reference field not displaying 'display' value

sigmachiuta
Kilo Guru

So I have a reference field on a catalog item and when i type ahead lets say 'foo' nothing shows up even tho foo is in the related list.   But when I select the eyeglass to search it does bring back foo in the results. I have the display value on the field I am neeeding returned in the search criteria type ahead and I have done this on other reference fields with out a problem.   I am not sure why this one is acting different or what i might have changes to mess this up.   Any ideas would be appreciated.

7 REPLIES 7

sunilsafare
Mega Guru

Hi Sigmachiuta,



I guess the display value for the reference table has not set properly(may be 2 or more fields on the same table for display have been set) or reference attributes might be causing this issue. Could you please paste your screen shot here.



Thanks,


Sunil Safare


I removed all my reference attributes figuring by default it would search the display value.   now I did change the display value before I created the variable on the catalog.   In the form there is also the reference field but that one searches fine.   Its like the variable in the service catalog got confused or something.


Thanks Sir,,,,Its Working 

 

sergiu_panaite
ServiceNow Employee
ServiceNow Employee

Have you followed the steps explained here?



Auto-Complete for Reference Fields - ServiceNow Wiki



Also keep in mind how the display value is selected:



Reference Fields - ServiceNow Wiki



Regards,


Sergiu