Reference field showing short description not number

[andrewdunn]

Hi Team - I am having an issue which I think is a quick fix but I am unable to find it

Scenario:

• Incident has come in but should be demand.
• On the incident ticket the user selects UI Action "Create Demand"
• This creates the demand as expected (code below which I took and modified from our "Create Change" UI Action) and fills the Demand (u_demand) field on the related records TAB.

However it fills the field with the short description and not the number

It should then fill on the Demand ticket the Incident Number in u_incident.

Any assistance would be appreciated as this is occurring for all UI Actions relating to this table

Cheers

Andrew Dunn

var demand = new GlideRecord("dmn_demand");

demand.short_description = current.short_description;

demand.description = current.description;

demand.cmdb_ci = current.cmdb_ci;

demand.priority = current.priority;

demand.assignment_group = current.assignment_group;

var sysID = demand.insert();

current.u_demand = sysID;

var mySysID = current.update();

gs.addInfoMessage("Demand " + demand.number + " created");

action.setRedirectURL(demand);

  action.setReturnURL(current);

[Deepak Ingale1]

Go to the demand table, right click on number field.

Select personalize dictionary. Check 'Display' is true for this field.

Currently, display = true might have been selected for 'short descriptino' field on the demand table.

That is why it is being shown up on reference table as well.

[andrewdunn · Accepted solution]

Thanks Deepak - a great suggestion. I did check the dictionary and the number field was selected to 'Display'

This however gave me an idea and I checked 'Short_description' and there was a dictionary override for the dmn_demand table. I went into this and removed the tick from "Override display value" and this solved my problem.

Thanks for that

Appreciated