Reference field values passed in the Variable is not populating in the backend form.
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01-16-2025 01:08 AM
Hi Developer,
Employee ID(Requested for) is the variable in the Catalog which is mapped to Requested for Employee ID (requested_for_employee_id) field in the backend form. The value in the Employee ID(Requested for) variable is auto-populated from the Employee Name (Requested For) variable which is reference to the User(sys_user) table.
The issue is: - The values in the Employee Name(Requested For) and Employee ID(Requested for) are not passing to the requested_for_employee_name and requested_for_employee_id fields in the backend form. Please find the attached screenshots. Please suggest.
Release - Xanadu.
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01-16-2025 02:24 AM
why not use record producer script to map then and remove the map to field?
It will solve your case.
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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01-16-2025 02:32 AM
something like this in record producer script
current.field1 = producer.requested_for_employee_id;
current.field2= producer.requested_for_employee_name ;
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
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01-23-2025 08:48 AM
Hope you are doing good.
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Ankur
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02-01-2025 01:28 AM
Hope you are doing good.
Did my reply answer your question?
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader