Reference fields shows empty

Titus van der M
Tera Expert

Hi,

I have 2 reference fields built based on the same table (u_finance) to:

1 select the duplicate and 2 to selected the related ticket of the ticket.

find_real_file.png

When Duplicate Of and/or Related To is selected, they show blank but have a ticket assigned....

Both has a reference qualifier to avoid pointing to the current ticket... Also when typing (to select a ticket#) it shows names instead of FIN##....

Thanks,

Titus

1 ACCEPTED SOLUTION

Have you checked if there are any dictionary overrides that are setting the display value to something else?



Check the ACLs to ensure the user has permission to read the field. System Diagnostics> Debug Security is your friend!



Debugging Tools Best Practices - ServiceNow Wiki


View solution in original post

15 REPLIES 15

Steven Young
Tera Guru

you need to set the display field to the number rather than name.


this is a table field change so it will change everything that reference those tables.


Thanks Steven, funny detail is that it worked before and I did not change the settings for display field to something else.... how can I check/change the setting for display field?



Thanks,


-- Titus


see chucks response below


🙂