Reference fields shows empty

[Titus van der M]

Hi,

I have 2 reference fields built based on the same table (u_finance) to:

1 select the duplicate and 2 to selected the related ticket of the ticket.

When Duplicate Of and/or Related To is selected, they show blank but have a ticket assigned....

Both has a reference qualifier to avoid pointing to the current ticket... Also when typing (to select a ticket#) it shows names instead of FIN##....

Thanks,

Titus

[Chuck Tomasi]

Sounds like the u_finance table needs a display field set (or reset). Go to the u_finance table (System Definition> Tables) and check that proper field is set to display=true.

http://wiki.servicenow.com/?title=Reference_Fields

[fkhan]

Hi Titus,

Set number field display value to true.

Thanks,

Farukh

[Titus van der M]

Thanks All!

Number field was already set to True

The other (2) reference fields are set to display = false... not sure what's next

-- Titus

[Chuck Tomasi]

Is this table extended from another table?

[Titus van der M]

yes! it is extended from the TASK table