Reference fields shows empty

[Titus van der M]

Hi,

I have 2 reference fields built based on the same table (u_finance) to:

1 select the duplicate and 2 to selected the related ticket of the ticket.

When Duplicate Of and/or Related To is selected, they show blank but have a ticket assigned....

Both has a reference qualifier to avoid pointing to the current ticket... Also when typing (to select a ticket#) it shows names instead of FIN##....

Thanks,

Titus

[Steven Young]

only other thing i can think of is it may be a permissions issue.

when you create a new table, you specify the roles that are allowed to use this table.

ensure that your users have permissions (either from Role or ACL) and make sure you're not preventing them seeing this.

[Titus van der M]

Thanks Steven,

I do have some value in this field, but it is pointing to the watch list for the selected record instead of the ticket number......

[Steven Young]

set a different field as Display and then reset your Number field as display.   see if that fixes it.

[Titus van der M]

Thanks Steven! I found the solution as having watch_list's display value checked in the dictionary overrides......

[Chuck Tomasi · Accepted solution]

Have you checked if there are any dictionary overrides that are setting the display value to something else?

Check the ACLs to ensure the user has permission to read the field. System Diagnostics> Debug Security is your friend!

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