Reference Icon Not Displaying

pwright137
Kilo Expert

I'm having an issue with the reference icon not showing on a record. I verified that the glide.ui.reference.readonly.clickthrough in the sys_properties table is set to true. The puzzling thing is two fields are on the form that reference the same table(user) and one has the icon and the other doesn't.
See attached shot.

The other puzzling thing is, as an admin, the reference icons show up just fine for both fields. It is with the non-admins I am having this issue.

Any ideas would be appreciated.

Phil Wright
CompuCom Systems

7 REPLIES 7

jcraneNYC
ServiceNow Employee
ServiceNow Employee

I see this is dot-walked from another reference field. Drill into the originating reference field, right click on the label of the operator column, Show Security Rules. Are there any ACLs on this field that are doing anything funky? Also, in the same field, Personalize Dictionary. Any attributes here?


Thanks Jon,


Figured out the issue.


My issue was due to an onLoad client script which expected the value to be pre-defined.


since the same was not the reference script has exception and due to this the icon was invisible.


Hi sindhuja,

 

Can you share the solution for your issue,  like did you modify your onload client script for this issue?