Reference/List Collector reference table data is not displayed and not working in service portal.

[VenkateshP88303]

Hi All, I created a custom table and that table read ACL I provide snc_Internal role. when I created a reference/List Collector variable type in catalog item to reference that table. When I impersonate the non admin user The table data is not showing and display (e.g.: No matches found) in service portal but when I test the admin role user table data is visible and selectable in service portal. But same catalog item I open native view in ServiceNow non admin role and admin role users are able to see the table data and working fine. what is the issue on service portal is not working.

[Suneesh]

Hi @VenkateshP88303,
Please check the scope of catalog item and custom table. This may be one of the reason, since you are able to view the field in native UI. If possible can you share the screenshots.

Please mark my answer correct and helpful if this works for you

Thanks and Regards,
Suneesh

[VenkateshP88303]

Hi Suneesh, my catalog item and table are in global scope only. But look up select box variable type in catalog item is working fine in service portal and native view. But issue is whenever we can use list collector/reference variable type in catalog item.