reference qualifier issue

[Madhusagar Pal1]

The requirement is based on the portfolio value digital product values need to show in the form.

The portfolio is dot walked from Product Group.

For example: a Portfolio belongs to “vision”, and related digital product values need to be shown to select.

Digital product and Product Group both are reference fields in the form.

I tried the below approach.

Create an onChange Client script on the Product Group field.

From the above client script passing product group sys_id to script include.

Tried the above script in the background script by passing hardcode sys_id to the product group, and I am getting a result.

But I used the same script I called in dictionary override it is not working.

When I click on the magnifier icon on the form, I can all the records from the base class cmdb_ci_service.

Thanks & regards,

[Anil Lande]

To learn more please check below link:

https://www.servicenow.com/community/developer-articles/getxmlanswer-vs-getxml/ta-p/2307589

[Anil Lande]

Hi,

In order to use this SI in server side you need to make few changes to your script include.

It would be helpful if you can paste your script include part to suggest required changes.