Reference Qualifier - Restrict Assigned to field based on Assignment Group

Juan Tiburcio · ‎11-06-2023

Hi, I'm sort of new to ServiceNow and was given a task to make "Assigned to" only shows members of the selected "Assignment Group", wherein Assigned to field will not show any choices unless the Assignment Group field is filled out. So far, I've tried using the simple reference qualifier but I can't seem to get to it to work as intended. If you can give suggestion, I will appreciate it.

Utpal Dutta · ‎11-06-2023

Hi Juan,

Out of the box, Assigned to field is already configured to show values of Assignment group users as it is made dependent to Assignment group.

If you don't want anyone to edit Assigned to until Assignment group is filled then use UI Policy for this.

Create a UI policy and put condition as Assignment group is empty. Then create UI policy action for Assigned to field to be Read only.

Make sure you create this UI policy on the right table.

After saving this UI policy when you load the form you will see that Assigned to field will not be editable. But when you fill Assignment group field then Assigned to will become editable.

I hope my answer helps, if it does then please mark my answer Helpful or Correct.

Thanks,

Utpal

View solution in original post

Selvi Rajendran · ‎11-06-2023

Hi @Juan Tiburcio,

Have you updated the dependent value of the Assigned to field with Assignment group backend value.

Steps:

Configure the assigned to field and update the dependent value as "assignment_group".

Juan Tiburcio · ‎11-06-2023

Yes, I noticed it's dependent by default.

Selvi Rajendran · ‎11-06-2023

Can you share some screenshot.

Whether the user is populating or not populating.

Juan Tiburcio · ‎11-06-2023

It shows all the users and I need it to be empty unless there is a Assignment Group. So far, it only gets restricted when I choose an Assignment Group, but I want it to be empty by default.