Reference Qualifier - Restrict Assigned to field based on Assignment Group

[Juan Tiburcio]

Hi, I'm sort of new to ServiceNow and was given a task to make "Assigned to" only shows members of the selected "Assignment Group", wherein Assigned to field will not show any choices unless the Assignment Group field is filled out. So far, I've tried using the simple reference qualifier but I can't seem to get to it to work as intended. If you can give suggestion, I will appreciate it.

[Utpal Dutta · Accepted solution]

Hi Juan,

Out of the box, Assigned to field is already configured to show values of Assignment group users as it is made dependent to Assignment group.

If you don't want anyone to edit Assigned to until Assignment group is filled then use UI Policy for this.

Create a UI policy and put condition as Assignment group is empty. Then create UI policy action for Assigned to field to be Read only.

Make sure you create this UI policy on the right table.

After saving this UI policy when you load the form you will see that Assigned to field will not be editable. But when you fill Assignment group field then Assigned to will become editable.

I hope my answer helps, if it does then please mark my answer Helpful or Correct.

Thanks,

Utpal

[Juan Tiburcio]

This could work, Thanks.