I want to restrict the groups displayed in the assignment_group field on the incident form using a reference qualifier. However, I am unable to find the dictionary entry for assignment_group in the incident table. I discovered that the reference table is task, which itself references another table. I believe the base table might be sys_user_group, but I am not certain. Can someone provide guidance on this?
Sorry Jaspal, is it possible to call a script include in a reference qualifier?, I have tried but its not working, Any tips or ideas will help me, Thanks
Many thanks Jaspal. Before I change any settings, since I am new as well, is this a good approach for my requirement? Are there any additional tips, such as UI policies or ACL rules, to achieve my requirement?
Hi @JJose , for your scenario reference qualifier is best practice. please check below docs for Dictionary Override. and create dictionary override to update reference reference qualifier for incident table.
