Instance eMail Address

Adil N · ‎05-21-2024

Any idea how i can find my instance email address

Robbie · ‎05-21-2024

You can find the instance email address by navigating the 'Email Account's module.

Simply type 'Email Account's into the navigation menu and select the 'ServiceNow SMTP' record.

There you should see a 'User Name' field where you will see a name with the following syntax:

To help others (or for me to help you more directly), please mark this response correct by clicking on Accept as Solution and/or Kudos.

Thanks, Robbie

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Dr Atul G- LNG · ‎05-21-2024

Sorry @Adil N in PDI , we can test the email, as email are restricted due to security issue. If you want , you can set up the email account but i will not recommend as it bring all you personal email in pdi.

https://www.servicenow.com/community/developer-forum/solution-how-to-configure-email-account-in-serv...

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Dr. Atul G. - Learn N Grow Together
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Gaurav Vaze · ‎05-21-2024

you can navigate to all --> email accounts
also suppose your instance URL is xyz.service-now.com then your email address for instance will be
xyz@service-now.com

Mark the answer as helpful if it helped you
Thanks,
Gaurav Vaze

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Jitendra Diwak1 · ‎05-21-2024

Hi @Adil N,

The system stores individual email accounts in the sys_email_account table. Create separate email accounts to send and receive email. Use email properties to define how the system processes email for all email accounts.

By default, the ServiceNow POP3 server provides each instance with its own mailbox at the address instance@service-now.com. Likewise, the ServiceNow SMTP server sends email from the address instance@service-now.com. To create another mailbox, provision your own POP3 or IMAP server and create an email account to the server on the instance. To change the sent from email address, update the address in the email account you use for sending email.

Emails received via a POP3 or IMAP server account are stored in the Email [sys_email] table and then deleted from the account.

Note: ServiceNow has exclusive access to an account you configure. After a mail is read from a POP or IMAP account that you have configured, ServiceNow deletes the email from the server.

Please accept my solution if it works for you.

Thanks

Jitendra

Please accept my solution if it works for and thumps up.

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Dr Atul G- LNG · ‎05-21-2024

Hi @Adil N

You can check in email accounts

As in PDI it is blank, but in client instance you can get it.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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Adil N · ‎05-21-2024

sorry should have specified in my PDI how can I find it please, want to test inbound email flow

Dr Atul G- LNG · ‎05-21-2024

Sorry @Adil N in PDI , we can test the email, as email are restricted due to security issue. If you want , you can set up the email account but i will not recommend as it bring all you personal email in pdi.

https://www.servicenow.com/community/developer-forum/solution-how-to-configure-email-account-in-serv...

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************

Robbie · ‎05-21-2024

Hi @Adil N,

You can find the instance email address by navigating the 'Email Account's module.

Simply type 'Email Account's into the navigation menu and select the 'ServiceNow SMTP' record.

There you should see a 'User Name' field where you will see a name with the following syntax:

your_instance_name@service-now.com

To help others (or for me to help you more directly), please mark this response correct by clicking on Accept as Solution and/or Kudos.

Thanks, Robbie