Please help me I have created a SLA defination with duration of 30 minutes and I've to given give condition schedule start in drop down there are before,at or before,after,at or after which one most suitable.
My issue is when agent didn't start working within 30 minutes of my schedule start time after 30 Minutes notification should get triggered. Flow is working but my schedule start date and time should match with SLA start time for that what should I keep condition in SLA defination.@ @@developer
