Regarding Button on Knowledge Articles

[Astik Thombare]

Hi Community ,

There is one button named "Create Support Request". This button is visible on knowledge articles and opens a record producer when clicked. I'm unable to find where this configuration is done. Can anyone guide me where this configuration is present and how to check it?

@Dr Atul G- LNG @Community Alums @Sandeep Rajput @Sohail Khilji 

[Dr Atul G- LNG]

Hi @Astik Thombare 

Sorry to hear this, As this is not OOTB , so tough to say where need to make changes , may be in property , may be some code level. The only thing, i can say , reach out to developer who build this, if not in org now, try to find out the design docs to provide you insights.