Join the #BuildWithBuildAgent Challenge! Get recognized, earn exclusive swag, and inspire the ServiceNow Community with what you can build using Build Agent.  Join the Challenge.

Regarding Button on Knowledge Articles

Go to solution
Astik Thombare
Tera Sage
Tera Sage

‎05-03-2024 04:37 AM

Hi Community ,

 

There is one button named "Create Support Request". This button is visible on knowledge articles and opens a record producer when clicked. I'm unable to find where this configuration is done. Can anyone guide me where this configuration is present and how to check it?

 

@Dr Atul G- LNG @Community Alums @Sandeep Rajput @Sohail Khilji 

AstikThombare_0-1714735812206.png

 

0 Helpfuls
  • 650 Views
1 ACCEPTED SOLUTION

Go to solution
Dr Atul G- LNG
Tera Patron
Tera Patron
In response to Astik Thombare

‎05-03-2024 05:04 AM

Hi @Astik Thombare 

 

Then it can be widget , do one thing,

 

Open KB article in portal --> Right click with ctrl on this widget and open the widget in editor.

 

AGLearnNGrow_0-1714737845226.png

 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************

View solution in original post

0 Helpfuls
5 REPLIES 5

Go to solution
Dr Atul G- LNG
Tera Patron
Tera Patron
In response to Astik Thombare

‎05-03-2024 05:26 AM

Hi @Astik Thombare 

 

Sorry to hear this, As this is not OOTB , so tough to say where need to make changes , may be in property , may be some code level. The only thing, i can say , reach out to developer who build this, if not in org now, try to find out the design docs to provide you insights.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************
0 Helpfuls