Regarding closed incidents

[SAI VENKATESH]

Hi,

Why preview record is not showing on the closed incidents attached is the image

[d_cammack]

Hello,

This is default behavior of read-only fields.   There is documentation available about setting a property to allow click through on read only fields.  

https://docs.servicenow.com/bundle/washingtondc-platform-administration/page/administer/field-admini...

Hope this helps.

-David

[Marco0o1]

Hi @SAI VENKATESH ,

Its OTB configuration for the incident table, but you can make possible the preview adding the Attribute "readonly_clickthrough=true" on the caller field:

And is available like you have the Incident Active: