Regarding On-Call Scheduling Escalation Setup

[VishaalRanS]

Hello everyone.

In an On-Call Scheduling, "Catch All" will be triggered when the roasters members didn't give acknowledgment to the remainder and if it's "Notify All", it will send the remainder to every member in the roaster in the escalation setup of the on-call scheduling. what will happen if no one acknowledges the task even when "catch all" triggers.

Kindly provide me any insight on this and guide me. Thank you

Regards,

@VishaalRanS

[thullurishalini · Accepted solution]

Hi @VishaalRanS 
In ServiceNow On-Call Scheduling, if the “Catch All” notification is triggered and no one acknowledges the task, the system will escalate the issue according to the predefined escalation rules. This typically means that the task will continue to escalate to higher levels of management or addit...1.
thanks & regards 
Shalini.

[thullurishalini · Accepted solution]

Hi @VishaalRanS 
In ServiceNow On-Call Scheduling, if the “Catch All” notification is triggered and no one acknowledges the task, the system will escalate the issue according to the predefined escalation rules. This typically means that the task will continue to escalate to higher levels of management or addit...1.
thanks & regards 
Shalini.

[Ramesh_143 · Accepted solution]

Hi @VishaalRanS ,

Please refer the below links for your query and please accept if those are helpful
On-Call Scheduling - In Escalation setup tab the d... - ServiceNow Community

Thanks & Regards,

Ramesh

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