Regarding report

rutujalande
Tera Contributor

2 hours ago

Hello,

 

I am unable to edit the recipient email addresses on a scheduled report. the recipients are greyed out and will not let me amend them, where I have been able to in the past. Attached is the screenshot of the problem.

Could you please suggest solution to this.

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Tanushree Maiti
Tera Patron

21m ago

Hi @rutujalande ,

 

There could be field level ACL present in your system.

Navigate to Access Control List and check if you have following ACL.

sysauto_report.user_list

sysauto_report.address_list 

 

If yes , check the ACL role, and give that role to user who is facing issue.

 

 

 

Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti
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AndersBGS
Tera Patron

17m ago

Hi @rutujalande 

 

it’s probably due to lack of role or an ACL that prevents you for doing anything. I would suggest that you reach out to your administrator to ask the question.

 

If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.

Best regards
Anders

Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/

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