Regarding report

[rutujalande]

Hello,

I am unable to edit the recipient email addresses on a scheduled report. the recipients are greyed out and will not let me amend them, where I have been able to in the past. Attached is the screenshot of the problem.

Could you please suggest solution to this.

[Tanushree Maiti]

Hi @rutujalande ,

There could be field level ACL present in your system.

Navigate to Access Control List and check if you have following ACL.

sysauto_report.user_list

sysauto_report.address_list 

If yes , check the ACL role, and give that role to user who is facing issue.

[rutujalande]

Hi @Tanushree Maiti 

This is what mentioned in ACL "Allow write for address_list in sysauto_report, for users with role report_scheduler, and if the ACL script returns true." Given report_scheduler role to user still the field is greyed out. The following script is present in the ACL applied

answer = current.getValue("sys_created_by") == gs.getUserName() || current.isNewRecord();

upon checking found that report created by user is different, please suggest further.

[AndersBGS]

Hi @rutujalande 

it’s probably due to lack of role or an ACL that prevents you for doing anything. I would suggest that you reach out to your administrator to ask the question.