Regarding to display CI name and serial numebr in same field

[Avinash_M]

Hello Team,
I have a requirement in service catalog, The CI name and serial number of same CI should be visible in CI field.
Example: CI - Serial number (abc1234 - 009988776).
Is it possible? I have written script include client callable over reference field type but its not working,getting serial number in log but its not setting up over CI Name field, is there anyways?

[Ajay_Chavan]

Try below it should work, Solution : Script Include + Client Script

Script Include (Name: GetCIDisplay, Client callable: true):

var GetCIDisplay = Class.create();
GetCIDisplay.prototype = Object.extendsObject(AbstractAjaxProcessor, {
getCIDisplay: function() {
var ciSysId = this.getParameter('ci_sys_id');
var ci = new GlideRecord('cmdb_ci');
if (ci.get(ciSysId)) {
var displayValue = ci.name.toString();
if (ci.serial_number && ci.serial_number != '') {
displayValue += ' - ' + ci.serial_number.toString();
}
return displayValue;
}
return '';
},
type: 'GetCIDisplay'
});

Client Script (Type: onChange, Variable: your CI field):

function onChange(control, oldValue, newValue, isLoading) {
if (isLoading || !newValue) return;

var ga = new GlideAjax('GetCIDisplay');
ga.addParam('sysparm_name', 'getCIDisplay');
ga.addParam('ci_sys_id', newValue);
ga.getXMLAnswer(function(answer) {
if (answer) {
g_form.setValue('your_ci_field_name', newValue, answer);
}
});
}

[Bhuvan]

@Avinash_M 

Can you share your script to see why it is not working ?

You can glide record on cmdb_ci table using CI sys_id and get the details of Serial number [if field value is not null] and CI name and concatenate it and set the value in the variable.

If this helped to answer your query, please mark it helpful & accept the solution.

Thanks,

Bhuvan