Regex in skilldetermination rule

[JPSS]

While creating skill deterrmination use i want to have a condition that if incidnet description have the keyword "Servicnenow"  then the skill Servienow needs to be attached to the ticket.

keyword servicenow should be case insensitive.

How can we achive this. I tried using contains but i could see that its case sensitive.

[ahefaz1]

@JPSS ,

You can always use the Advanced Configuration for Skill Determination where you will be able to script and have access to server side APIs.

Something like below:

Please accept solution OR mark helpful.

Thanks,

[Sandeep Rajput]

@JPSS An easy fix would be to use multiple OR conditions to check for variations of keyword ServiceNow.

e.g. Description contains Servicenow

       OR

       Description contains servicenow

       OR

       Description contains ServiceNow

Hope this helps.

[Dr Atul G- LNG]

Hi @JPSS 

I am not a coder but you can use the contains Option like Short description contains SN or ServiceNow