Rejection note in approval record.

[Pandu8]

Hi Team,

Let's say A B C are three approvers for a particular requested item now for example A rejected his approval request,

IN B and C approval records rejection note needs to be populated in comments as "The Approval request has been rejected by A".

Let's say if A approvers his approval request then the same approval note needs to be populate in comments as "The approval request has been approved by A no action required".

Please respond how to achieve this requirement awaiting for your reply.Thank you in advance.

[rahulpandey · Accepted solution]

Hi,

Instead of adding comments , you can define in activity :

Wait for

A choice between different approval logics to determine which individual approvals result in approval of the activity's approval. Options are: Anyone to approve: Any user can approve and the first approval causes the activity to complete with a result of approved. Everyone to approve: All users must approve (see below for how a rejection is handled). First response from anyone: The first approval or rejection from any user causes the activity to complete. Condition based on script: Each time a user approves or rejects, the Approval script is called to determine if the activity should complete.

When anyone rejects

A choice between different approval logics to determine which individual rejections result in rejection of the activity's approval. Options are: Reject the approval: Immediately complete the activity with a result of rejected. Wait for other responses before deciding: Wait until we get other responses before making an approval or rejection decision. This allows users to change their mind until a decision is made. Note: Note that if Wait for is set to Anyone to approvethen a single approval will cause the activity to complete with a result of approved even if one or more users reject.

However, if you do not want to follow above, then create a business rule (before on update) on approval table with below condition and script

condition = state changes to reject

var gr1 = new GlideRecord('sysapproval_approver');
gr1.addQuery('document_id', current.document_id);
gr1.addQuery('sys_id', '!=', current.sys_id);
gr1.query();
while(gr1.next()){
gr1.comments = "Approval Rejected by "+current.;
gr1.update();

Same can be done for approval approved

[Laukik Udpikar]

Hello Rahul,

If I selected the "Wait for other responses before deciding" in rejection flow, it is still rejecting the overall flow, and my request gets rejected. for 10 approvals if 3 rejects, the condition waits for all the approvals, but then rejects the request

[Laukik Udpikar]

And once a user approves/rejects he cannot change his decision. an error occurs saying "Security does not allow the execution of that action against the specified record"

how to deal with this, please help

[harishdasari]

Hi Pandu,

Use the Inbound email actions in your case.

If A rejects the approval it should trigger an email to B,C approvers. If they reply back to the email, then worknotes will get updated.

Thank you.