Rejection note in approval record.

Pandu8 · ‎12-06-2018

Hi Team,

Let's say A B C are three approvers for a particular requested item now for example A rejected his approval request,

IN B and C approval records rejection note needs to be populated in comments as "The Approval request has been rejected by A".

Let's say if A approvers his approval request then the same approval note needs to be populate in comments as "The approval request has been approved by A no action required".

Please respond how to achieve this requirement awaiting for your reply.Thank you in advance.

rahulpandey · ‎12-06-2018

Hi,

Instead of adding comments , you can define in activity :

Wait for

A choice between different approval logics to determine which individual approvals result in approval of the activity's approval. Options are:

Anyone to approve: Any user can approve and the first approval causes the activity to complete with a result of approved.
Everyone to approve: All users must approve (see below for how a rejection is handled).
First response from anyone: The first approval or rejection from any user causes the activity to complete.
Condition based on script: Each time a user approves or rejects, the Approval script is called to determine if the activity should complete.

When anyone rejects

A choice between different approval logics to determine which individual rejections result in rejection of the activity's approval. Options are:

Reject the approval: Immediately complete the activity with a result of rejected.
Wait for other responses before deciding: Wait until we get other responses before making an approval or rejection decision. This allows users to change their mind until a decision is made.

Note: Note that if Wait for is set to Anyone to approvethen a single approval will cause the activity to complete with a result of approved even if one or more users reject.

However, if you do not want to follow above, then create a business rule (before on update) on approval table with below condition and script

condition = state changes to reject

var gr1 = new GlideRecord('sysapproval_approver');
gr1.addQuery('document_id', current.document_id);
gr1.addQuery('sys_id', '!=', current.sys_id);
gr1.query();
while(gr1.next()){
gr1.comments = "Approval Rejected by "+current.;
gr1.update();

Same can be done for approval approved

View solution in original post

Pandu8 · ‎12-10-2018

Hi Rahul,

Thank you for the help, script looks good and working fine.

what does the line"gr.addQuery('document_id', current.document_id);" in the below script. please extend your help by explaining that specific line in the script.