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Relate ServiceNow Change Request to Azure DevOps User Story

athavichith
Mega Sage

4 weeks ago

Is it possible in ServiceNow Change Request to relate a user story in Azure DevOps. Basically, we are thinking of installing the ServiceNow/Azure DevOps connector and in ServiceNow Change Request, add a related tab for DevOps user story. It will call and get all the user story in DevOps and then we can add and relate them in the Change request. 

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Vishal36
Mega Guru

3 weeks ago

Hi @athavichith, 

The native connector can cover some parts of this, but there are a few details to think through before setting it up:

  • Data access: You’ll need the right API permissions and service accounts on both sides so the connector can query and relate DevOps items within ServiceNow.
  • Mapping: Define which DevOps fields (like title, state, iteration, or assigned to) should appear in the Change Request tab, and how that relationship is maintained.
  • Updates: Check if the sync needs to be one-way (pulling user stories into ServiceNow) or two-way (updating both systems automatically).
  • Scalability: If multiple DevOps projects are in play, make sure your configuration can handle the volume of work items efficiently.

In your case, you might want to explore OpsHub Integration Manager (OIM), a ServiceNow Partner. It’s no-code and plugin-free enterprise-grade data integration platform, supports automated bi-directional synchronization, and preserves all rich context like attachments, comments, and inline text. It works out of the box, so you can create and maintain relationships between Change Requests and DevOps stories without writing custom scripts.  All this without writing a single line of code! 🙂

Hope it helps!

 

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