Solved: Re: Relate Incident and Request Items via related ... - ServiceNow Community

Hi everyone!

Can somebody help me with my requirement. It should relate incidents and requested items and requested items and incidents. For the incident there is an OOB. But how about the requested item related list? It should get the parent incident for that request item. I tried making relationships but all I got was all the records of the incident. Thanks

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1 ACCEPTED SOLUTION

If you want vice versa records create this relationship and add related list.

If my inputs have helped with your question, please mark my answer as accepted solution, and give a thumb up.
Bharath Chintala

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3 REPLIES 3

I would suggest you go through @Uncle Rob youtube video where he explains the concept very well.

I hope this helps!

Regards,

Hemant

**Please mark my answer correct or helpful based on the impact**

goto RITM record right click on top >configure> related lists

Get incident>parent to right side

Save.

This is OOB not need of any relationship

If my inputs have helped with your question, please mark my answer as accepted solution, and give a thumb up.
Bharath Chintala

If you want vice versa records create this relationship and add related list.

If my inputs have helped with your question, please mark my answer as accepted solution, and give a thumb up.
Bharath Chintala