Related Knowledge Articles are not showing up on the Service Catalog Item page

[A77]

Hello,

I have added Related Items and  Related Knowledge Article widget to my sc_cat_item page. Related Items is working fine and showing up the related articles while the latter one isn't showing up any related article.

The Related Knowledge Article column should appear between the related items and "Need for Assistance".

Please let me know if anyone has a workaround for this one.

Thank you

[Community Alums]

Hi @A77 ,

Here is your Answer:

https://community.servicenow.com/community?id=community_question&sys_id=f7c1a745db267b80f7fca851ca961912

Mark my answer correct & Helpful, if Applicable.

Thanks,

Sandeep

[Saurav11]

Hello,

Just go to the Instance of that widget , and check if the checkbox is true or false, incase false it will not show the widget if there are no matching records found.

Please mark answer correct/helpful based on impact