Related List not showing any values

MStritt
Tera Guru

I want to create a Related List on our Account form, so I can view all Problems created under the specific Account. I have created an M2M relationship between the Problem [problem] table and Account [customer_account] table. When I add the Related List to the Account form, I see the 'Problems' tab, But, I don't see any of the Problems that have been created for that account. Also, when I click on the NEW button, it's not auto populating the Account named in the Account field like you see when you create a Case or Asset or Contact from a Related List tab.

find_real_file.png

PROBLEM created under TEST account:

find_real_file.png

Not showing under the 'Problems' tab:

find_real_file.png

PROBLEM created from the Related List 'New' button:

find_real_file.png

2 REPLIES 2

Prateek kumar
Mega Sage

Can you check the below article:

https://www.servicenowguru.com/system-definition/relationships/creating-manytomany-relationship-serv...


Please mark my response as correct and helpful if it helped solved your question.
-Thanks

Yes. I've created the M2M relationship using sys_m2m.list. I'm just not seeing any of the Problems associated with the Account under the 'Problems' tab.