Jira Spoke integration Challenges

[shrikant Kahar1]

Hello All,

I have configured the bidirectional Jira-Servicnow Integration using Jira spoke which is working but I'm facing some challenges while configuring and they are..

1. When I'm commenting from Jira side at the ServicneNow side it's showing comment created by "System". I want this system should replace by integration user.

2. A Jira status and Incident state both are having different values then how I can manage that by using flow designer script for bidirectional communication?

Note: I Don't want to use custom field or any script like Client script or Business Rule.

Thanks in Advance

Shrikant

[Ankur Bawiskar]

@shrikant Kahar1 

if your flow action or subflow is configured to Run as System then it will show System only.

Logically it makes sense to show Updated by System means it's not from any person in the UI and something happened via integration

For managing Jira Status and Incident State mapping you can do this

-> create system property to map which incident State maps with which JIRA status

-> then use this in flow action script and accordingly pass the JIRA status

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Ankur Bawiskar]

@shrikant Kahar1 

Hope you are doing good.

Did my reply answer your question?

If my response helped please mark it correct and close the thread so that it benefits future readers.

[shrikant Kahar1]

Hello @Ankur Bawiskar ,

Thanks for the answer I'm checking Jira status syncing.

Could you please explain me how we can fetch Jira status in flow designer scripting?

Thanks,

Shrikant

[anurampalli]

I like this answer for it uses properties and script action in flow designer. 

If you must have "Integration User" in your incident table for incidents synchronized with JIRA, give REST Webservuce execute access role to "Integration User" in sys_user and share that credential to JIRA for inbound integration?