related list section shold be mandatory when state is resolved

MahalakshmiN543
Giga Contributor

My req is whenever state changes to resolved related list section fields called notes should be mandatory.

5 REPLIES 5

Tanushree Maiti
Tera Patron

Hi @MahalakshmiN543 

 

Try with Data Policy :

  • Go to System Definition > Data Policies and click New.
  • Set the Table to your specific table and define the Condition: State changes to Resolved.
  • Save the form, scroll down to the Data Policy Rules related list, and click New.
  • Select your notes field and set the Mandatory field to True.
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Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti