Related List, when placed in a Tabbed Section, is missing some features

cc11 · ‎07-22-2017

I have two screenshots below.

In screenshot 1, the related lists 'Attachments' & 'Escalations' 'were simply added to the form's view (not in any section). It displays 'New' button & also the count of number of records & some other useful List features.

In screenshot 2, I created two sections on the form- 'Attachments' and 'Escalations' - in order to place the respective related lists on them.

I placed the same related lists on their respective section, (Tabbed or non-Tabbed layout, that wont matter).

Now, it wont display the 'New' button nor the count and other list features.

Anybody knows what I am missing and how to achieve that?

screenshot 1:

screenshot 2:

You may ask why I am doing it this way - Because, if you see screenshot 2, I have an additional Tab( or section) called 'General'. There I am placing all form fields. And I need other related Lists to be displayed adjacent to my General tab.

Any help would be appreciated,

Thank you,

Yogesh

Message was edited by: yogesh deshpande

antin_s · ‎07-22-2017

Hi Yogesh,

This is what I explained above. Please check my 2nd reply.

"Other option is to create a UI Formatter and add the formatter to the section. Example is 'Table's' Embedded list as shown below. It has 'New' and 'Search' options."

This comes from the the Formatter 'table_col_embedded' - https://instancename.service-now.com/sys_ui_formatter.do?sys_id=5a2795d4bf7030001875647fcf0739d7&sys...

Thanks

Antin

View solution in original post

cc11 · ‎07-22-2017

Hi Harsh Vardhan,

Yes, the 'Case' table/form, is custom.

I wish I knew why its blank,.

May be the issue is somewhere there. I may need to create an object of type 'List' and use it somehow?

I am new to ServiceNow, what I am saying may or may not make a sense

Let me know if you need any other detail,

Thank you again for responding so quickly,

Regards,

Yogesh

Harsh Vardhan · ‎07-22-2017

It's ok no problem we are here to help you have you checked my above screenshot? i created my custom table. when i open new record and the do right click on form header Configure>> related list>> and then you will see the related lists there .

i am not sure why it's showing blank in your case.

cc11 · ‎07-22-2017

Thanks Harsh Vardhan, appreciated

I think I figured out why the related lists were blank.

I used them (added them) on to the sections. Once used (added anywhere on the form), they wont re-appear?

Just like in your case, once you add a related list to your form > Save it > Go back to form > see if related list appear on the form (assume, its appearing on the form) > now go back to the Configure-RelatedList property for the same form> it wont show that related list?

I am copying a screenshot below. I have removed the 'Attachment' related list from my form's section and saved it. The Related List appears now to be re-used again.

Hope this helps.

-Yogesh

Harsh Vardhan · ‎07-22-2017

glad it worked

would you mind to mark the answer correct and close this thread

cc11 · ‎07-22-2017

Hi Harsh Vardhan,

I am sorry if my response was confusing. I was responding to why the 'Related List' was showing blank, we know that now.

However, I am still looking for the solution to my original question.

If we conclude that it is as designed, and wont be possible to achieve, as suggested by Auntin, then lets close the thread. But I would wait to get that confirmed.

Regards,

Yogesh