related lists are not visible in the instance?

priyanka154
Mega Expert

Hi,

I cannot see the related lists in the instance. The instance showed related lists before 3 days, but its not showing now only on my name. Its fine for other users.

Please help me how can i get back the normal instance. I don't have idea what exactly had happened.

Thanks,

Priyanka

1 ACCEPTED SOLUTION

Kalaiarasan Pus
Giga Sage

Did you check this first on home page?



screenshot-dev15737.service-now.com 2016-11-01 12-59-06.png


View solution in original post

8 REPLIES 8

Deepak Kumar5
Kilo Sage

Try after clearing your browser cache memory.


Check the your access on that table by going directly by table_name.LIST. If you have access then delete your preferences create 3 days before from User Preferences.


Kalaiarasan Pus
Giga Sage

Did you check this first on home page?



screenshot-dev15737.service-now.com 2016-11-01 12-59-06.png


Hi Kalai,


Thanks for the response!


I just Resolved the issue by checking settings (gear icon).


We need to verify whether related list loading should be with the form or after form loads or on-Demand,


When I checked there I found that it is empty, I just updated with the form.


Great. Can you close the question by marking the response as correct?