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Relating an enhancement record to a RITM and it's not working

CarolMa6
Tera Expert

Hi, 

 

I need assistance, unable to link a Requested Item (RITM) to an Enhancement record in Flow Designer. The RITM reference is not being populated on the Enhancement record. I used the actual record and the sys id not sure what i am missing. 

 

CarolMa6_1-1787307389547.png

 

Regards, 

CarolMa

 

1 REPLY 1

GlideEdward
Tera Contributor

When you say Enhancement, do you mean a record on the "rm_enhancement" table?

 

If that's the case, then it is difficult to say because "Requested Item" is not an out-of-the-box column on the rm_enhancement table, meaning you are almost certainly dealing with a custom column which no-one but people in your org would have any knowledge of.

 

If I were you, I'd start by

1) Reviewing the dictionary entry for that "Requested Item" column. If it's not a reference field, or it's referencing anything other than sc_req_item, that would explain why it's not working.

2) Reviewing the rm_enhancment table/column ACLs to see if that could be the reason you cannot write to that field. The Access Analyzer is a great tool for this.