Release and Change Relationship

[tindiz]

Issue: when a Change is linked to a Release, it is not visible from the Change Request but the Change can be viewed in the Release

Solution:

I want to create a relationship between Release and Change so when a Change is created from Release and if you go to the Change record, you will see the Release record on the related list where the Change was raised. Currently, it is not doing that. It seems like it is an OOTB behavior.

This is where I am so far, please help with the code. Thanks!

[swathisarang98]

Hi @tindiz ,

There is a OOTB relationship which you can use as shown below,

In Change Request from you can bring the related List as Release ->Parent

In Release form you can bring the Related List as Change Request -> Parent

Note: In both table the linking field is Parent Field 

Please mark this comment as Correct Answer/Helpful if it helped you.

Regards,

Swathi Sarang

[tindiz]

Hi @swathisarang98 thanks for the reply. Those related list are actually added already. However, when a Change is linked to a Release, it is not visible from the Change Request but the Change can be viewed in the Release.

[Dr Atul G- LNG]

Hi @tindiz 

https://docs.servicenow.com/bundle/tokyo-platform-administration/page/administer/table-administratio...

Many-to-Many tables are not considered custom tables and don't count toward your custom table allotment.

Procedure

1. In the navigation filter, enter sys_m2m.list.
2. Click New.
3. In the From table field, specify a parent table.
4. In the To table field, specify a child table.
   The Many-to-Many form automatically populates the other fields with suggested values.
5. (Optional) Edit other field values, if appropriate. Many-to-Many table names cannot exceed 30 characters.

[tindiz]

Hi @Dr Atul G- LNG, I created that but it did not work. Please help.

When I raise a Change Request from the Release and then when I go to that Change Request, I still don't see the Release record from the Release related list where this Change record was created from.