Release Management Roles

Mayur Patil2 · ‎02-16-2024

Hello Developer ,

I have installed release module plugin, working & learning the module side by side.

I have one query about Roles and responsibilities for user. Please help me to understand what role should be provided to whom so that the workflow will be in line.

As out of box 2 roles were installed in instance with plugin i.e. Release admin[release_v2_admin] & Release user[release_v2_user].

In my instance I have assigned one release record to group having itil role but when I am trying to impersonate to assignment group member then member is not able to see the release record in All>Service Desk>My Group Work.

Please me to understand this and if you have any learning videos, document please do share.

Thank you

Mayur Patil

Dr Atul G- LNG · ‎02-16-2024

Hi @Mayur Patil2

Greetings!!

There is no module name Release in navigation bar. it will product under Release. Really sorry it is not in my PDi so cant test but if you watch my video , yours doubt may clear

https://youtu.be/vgPmBcCOiis

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Community Alums · ‎02-16-2024

Hi @Mayur Patil2 ,

Can you check if the user has access to the table itself?