Remediate UI Action permission issue

SmritiSingh
Tera Contributor

‎09-17-2024 12:42 AM

OOTB "Remediate" UI action is calling a ui page "cmdb_run_remediations" ui page. But this page is not accessible without admin roles. So if we'll provide user "itil_admin" or "cmdb_dedup_admin" role it will work fine. But without these roles UI page is giving " You do not have permission to view this application". Issue is we can not give admin roles to our users but they need to use this functionality.

 

With admin role it is looking like this/ which is expected

SmritiSingh_0-1726558761625.png

 

Without admin role it is giving this error

SmritiSingh_1-1726558884420.png

 

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5 REPLIES 5

Harsh_Deep
Giga Sage
Giga Sage

‎09-17-2024 01:00 AM

Hello @SmritiSingh 

 

Could you please share the ss of ui page and ui action.

SmritiSingh
Tera Contributor
In response to Harsh_Deep

‎09-17-2024 01:09 AM

UI Action

SmritiSingh_0-1726560422198.png

UI page:

SmritiSingh_1-1726560570697.png

 

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SmritiSingh
Tera Contributor

‎09-17-2024 01:12 AM

"cmdb_run_remediations" does not have any ACLs so it is not getting restricted by ACLs also. Though we have tried with creationg a ACL for this page with giving our user role. But it didn't work.

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saivishwaja val
Tera Contributor

‎09-17-2024 01:17 AM - edited ‎09-17-2024 01:17 AM

saivishwajaval_0-1726560890311.png

In side UI script it has it's relevant UI page name 
Go to UI page in the related list we have ACL's
Give a common role like snc_internal which usually everyone has it

 

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