Remove approval for IT knowledge base

[Hareesha]

I have a requirement to remove approval for Knowledge base of type IT. How can i do it?

Thanks!

[Vishwa Pandya19]

Hello,

If you don't want any approvals happening when a knowledge article is created under a knowledge base, then go to the knowledge base and change the publish workflow to "Instant Publish" instead of "Approval Publish".

This should take care of your requirement.

If my answer has helped you in any way please mark it as correct or helpful.

[dgarad]

Hi @Hareesha 

Refer to the below link.

https://www.servicenow.com/community/developer-forum/need-to-remove-managers-from-approval-for-any-a...

[Astik Thombare · Accepted solution]

Hi @Hareesha ,

There are 4 workflows in serviceNow for knowledge -

• Knowledge Approval Publish: This workflow routes draft articles for approval by a designated knowledge base manager before publishing. If any manager rejects the request, the article remains in draft status.

• Knowledge Instant Publish: This workflow bypasses approval and publishes the draft article immediately.

• Knowledge Retire Knowledge: This workflow moves a published article to the retired state, effectively removing it from public view.

• Knowledge Instant Retire: Similar to Instant Publish, this workflow immediately retires a published article without requiring approval.

In order to remove 'Approval ' for Knowledge Base in your Condition which is 'IT' . Simple change 'Publish Workflow' and "Retire Workflow" to "Knowledge - Instant Publish " and "Knowledge - Instant Retire".

Please Refer Below Screenshot's -

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Thanks,

Astik