Remove Approve Button in List Context Menu

[gdk]

Hi All,

I want to hide/remove the Approve button in List Context Menu when the State is No Longer required and also for particular approval_admin user.

I have given the condition:

cuurent.state == 'requested' && gs.hasRole('approval_admin')   (With this Condition, The Approve Button should only be visible when the State is Requested)

But I see Approve button Option in List Context Menu after the State has changed to No Longer Required.

I have seen several questions on this issue in the Community but I did not find any luck in solving the issue. I would really appreciate if someone gives a right answer.

Thanks,

GK

[bernyalvarado]

Hi GK,

Which UI action have you tried to customize? Have you tried changing the following one:

yourinstanceurl/nav_to.do?uri=sys_ui_action.do?sys_id=845b8667c611227d01a264f153aaf953

Thanks,

Berny

[DustinSpain]

That is exactly what I was looking for.  Thank you.

PS: I modified the condition to include

current.source_table!="dmn_demand"

This will show the Approve option on the context menu, but will pop up the following message if you right click on a demand: "Security does not allow the execution of that action against the specified record"

[Viswanatha Red3]

Hi,

I have observed that OOB, servicenow defined three Approve UI actions on "sysapproval_approver" table.

Add the "cuurent.state == 'requested' " conditions in all the UI action records and observe.

I have tried in my own instance and it worked.

Regards

Viswa

[gdk]

Thanks Viswanath for your response.

I tried the same condition for the three Approvers you are talking about. Except for List Context Menu, the other two Approver (Form Button, List Choice) are working. I do not why it is not hiding for List Context Menu.

Yes Berny, I did and I am facing problem only with the List Context Menu approver