Remove change task record delete functionality for everyone when associated change is in state close

[JohnDF]

Hi everyone,

I try to remove the change task record delete functionality for everyone when associated change is in state close. Even admin should not be possible to delete change task whn the parent change is in state closed.

I tryed a acl but this remove the delete record function totaly and not only when parent cange is closed. What could b the problem here?

Thanks for your help.

[kamlesh kjmar]

Hi @JohnDF ,

g_form is a client side object hence do not work at server side. Try the below code :

if(current.change_request.state == "3")
answer = "false"
else
answer = "true"

I hope this help.

Please mark this helpful if this helps and Accept the solution if this solves your issue.

Regards,

Kamlesh

[kamlesh kjmar]

@JohnDF ,

Infact no need to use script, your condition builder is sufficient for this, do a dot walk to change_request.state, put your condition in condition builder like shown below and it should work

I hope this help.

Please mark this helpful if this helps and Accept the solution if this solves your issue.

Regards,

Kamlesh

[JohnDF]

Please read right. Wit your condition the itil_admin can delte change task. I want that no one event nit admin schould be possible to delte change task. Thats why I ue the script part. But its not working.

[kamlesh kjmar]

@JohnDF ,

Sorry, that came inside the screenshot and I thought you will ignore it. Anyways please concentrate on the condition builder only. Role you can adjust as per your need, if you don't want the role delete it.

Also just to let you know, no matter what role is there, if your condition builder evaluate to false, no one will be able to delete the record. For an ACL to allow operation, all conditions must be met i.e. role,condition and script together.

I hope this helps.

Regards,

Kamlesh