Remove Greetings and Signature from Inbound Actions

[Community Alums]

Hi All,

I need to remove the Greetings message and the Signature from the inbound email while processing it through the Inbound email action is it possible ? 

Thank you

[Community Alums]

Hi @Community Alums ,

Actually this is a bit tricky to implement as we cannot predict what all greeting will be used or signature.

Ideally you can create two arrays like belwo-

var greetings = [ 'Hi', 'Hello', 'Dear', 'Greetings', 'Good Morning', 'Good Afternoon', 'Good Evening' ];

var signature = [ 'Best Regards', 'Kind Regards', 'Sincerely', 'Thank you', 'Thanks', 'Regards' ];

Then create a function to remove these.

If my response has resolved your query, please consider giving it a thumbs up ‌‌ and marking it as the correct answer‌‌!

Thanks & Regards,

Sanjay Kumar