Remove Knowledge center from workspace dropdown

[ServiceNow Use6]

Hi,

I am asked to remove the Knowledge Center. I tried. Kindly help.

I went to sys_ux_app_config table and inactivated the knowledge center but no help.

There is no table for sys_ux_workspace.list in our environment.

When I enter workspaces, i have this.

Regards

Suman P.

[Tanushree Maiti · Accepted solution]

Hi @ServiceNow Use6 

Refer KB :KB2678398 Knowledge Center appears in Unified Navigation even when sn_km_center.glide.knowman.enable... 

Workaround

NOTE: A fix is in place in Yokohama Patch 13, Zurich Patch 7, or Australia Patch 1.  This means when upgrading to these versions the system property is correctly respected, and Knowledge Center will seem to disappear from the menus.  This is expected behavior.  To continue using Knowledge Center set the `sn_km_center.glide.knowman.enable` system property to true.

For your instance to respect the system property correctly without upgrading versions:

1. Disable Knowledge Center Experience:
   • Go to https://<instance name>.service-now.com/sys_ux_page_registry.do?sys_id=8317ecbf9f6b5210ecf142a4ba0a1c72 
   • Uncheck Active and Save.
2.  Make all the below sys_properties to false
   • sn_km_center.glide.knowman.ece.enable
   • sn_km_center.glide.knowman.enable
   • sn_km_center.glide.knowman.redirect.enable    
3. Clear cache:
   • Go to https://<instance name>.service-now.com/cache.do.
4. Re-login:
   • Log out and back in.
5. From All Menu type in "Knowledge Center" if there is one showing up, click on the edit icon next to it:
   • Uncheck Active and Save. Clear cache. Log out and back in.

Related Problem: PRB1972165

[ServiceNow Use6]

Thank you @Tanushree Maiti for always helping me. I sincerely respect you.

Regards

Suman P.