Remove OOB Change Task that gets populated when Change request is in Implement state

neharao
Giga Contributor

‎03-01-2022 03:10 AM

Hi All,

I do not want the OOB Change tasks to get populated when change request is in "Implement" state. There is no workflow for this but still this change task is getting attached. I have checked the logs but don't find anything that is related to this. can someone guide me with this.

find_real_file.png

 

Thanks,

Neha

Preview file
13 KB
0 Helpfuls
  • 1,136 Views
6 REPLIES 6

Anurag Tripathi
Mega Patron
Mega Patron

‎03-01-2022 03:13 AM

Hi,

If its not in the Workflow then it should be in the Business Rules on change request table. Check there.

-Anurag

-Anurag
0 Helpfuls

neharao
Giga Contributor
In response to Anurag Tripathi

‎03-02-2022 12:37 AM

Hi Anurag,

Thanks for the information. I had taken the logs to check on this but nothing related to this is shown. 

 

Thanks,

Neha

 

 

0 Helpfuls

Anurag Tripathi
Mega Patron
Mega Patron
In response to neharao

‎03-02-2022 12:57 AM

Check in the scripts and not just logs, see if any BR on Change request table is creating a change task.

-Anurag
0 Helpfuls

Melanie16
Tera Contributor
In response to neharao

‎07-29-2022 10:08 AM

were you able to solve this? having the same problem

0 Helpfuls