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‎09-23-2024 07:48 AM
Hello I am trying to remove some category options when a case is assigned to a specific group. I was able to get a script working with a ui policy for on change but I need the same to work when you load the form. So I am an onload client script but it doesnt seem to remove the category options. All the alerts are running so I know the script is hitting but the options arent being removed. Here is the script
function onLoad() {
var targetGroup = 'b5ca7f751b70529009c7202ce54bcb78';
var currentGroup = g_form.getValue('assignment_group');
// Proceed only if the current group matches the target group
if (currentGroup === targetGroup) {
alert("Target group matched.");
// Alert current category value
var currentCategoryValue = g_form.getValue('category');
alert("Current category value: " + currentCategoryValue);
// Remove categories one by one
g_form.removeOption('category', '1000');
g_form.removeOption('category', '1001');
g_form.removeOption('category', '120000000000000');
g_form.removeOption('category', '12311111');
g_form.removeOption('category', '1233333332');
g_form.removeOption('category', '21111111');
g_form.removeOption('category', '211111111112');
g_form.removeOption('category', '2222221111');
g_form.removeOption('category', '222222211111114');
g_form.removeOption('category', '222222221111');
g_form.removeOption('category', '22222224');
g_form.removeOption('category', '4030942586');
g_form.removeOption('category', '4222211');
g_form.removeOption('category', '43222222');
g_form.removeOption('category', '455555621');
g_form.removeOption('category', '54411225');
g_form.removeOption('category', '544444444');
g_form.removeOption('category', '563842034');
g_form.removeOption('category', '57391921111');
g_form.removeOption('category', '600');
g_form.removeOption('category', '601');
g_form.removeOption('category', '602');
g_form.removeOption('category', '603');
g_form.removeOption('category', '604');
g_form.removeOption('category', '605');
g_form.removeOption('category', '6051');
g_form.removeOption('category', '606');
g_form.removeOption('category', '607');
g_form.removeOption('category', '608');
g_form.removeOption('category', '609');
g_form.removeOption('category', '6091');
g_form.removeOption('category', '610');
g_form.removeOption('category', '611');
g_form.removeOption('category', '6111');
g_form.removeOption('category', '6112');
g_form.removeOption('category', '6113');
g_form.removeOption('category', '612');
g_form.removeOption('category', '613');
g_form.removeOption('category', '614');
g_form.removeOption('category', '615');
g_form.removeOption('category', '616');
g_form.removeOption('category', '617');
g_form.removeOption('category', '618');
g_form.removeOption('category', '619');
g_form.removeOption('category', '620');
g_form.removeOption('category', '621');
g_form.removeOption('category', '622');
g_form.removeOption('category', '623');
g_form.removeOption('category', '624');
g_form.removeOption('category', '625');
g_form.removeOption('category', '626');
g_form.removeOption('category', '627');
g_form.removeOption('category', '644443333');
g_form.removeOption('category', '69045032');
g_form.removeOption('category', '701');
g_form.removeOption('category', '702');
g_form.removeOption('category', '703');
g_form.removeOption('category', '704');
g_form.removeOption('category', '705');
g_form.removeOption('category', '706');
g_form.removeOption('category', '707');
g_form.removeOption('category', '708');
g_form.removeOption('category', '73222111');
g_form.removeOption('category', '7435945');
g_form.removeOption('category', '750');
g_form.removeOption('category', '751');
g_form.removeOption('category', '752');
g_form.removeOption('category', '753');
g_form.removeOption('category', '754');
g_form.removeOption('category', '755');
g_form.removeOption('category', '756');
g_form.removeOption('category', '757');
g_form.removeOption('category', '758');
g_form.removeOption('category', '759');
g_form.removeOption('category', '7845555');
g_form.removeOption('category', '785555555');
g_form.removeOption('category', '78888888');
g_form.removeOption('category', '7950320324');
g_form.removeOption('category', '8655766');
g_form.removeOption('category', '877776677');
g_form.removeOption('category', '9322222');
alert("Categories have been removed.");
}
}
Any assistance would be helpful.
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‎09-23-2024 11:36 AM
I was able to get this resolved. by using the setTimeout function along with clearOption I was able to clear every option and only add the ones I wanted.
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‎09-23-2024 08:13 AM
Hello @dagarson ,
Can you give a try with below script
function onLoad() {
var targetGroup = 'b5ca7f751b70529009c7202ce54bcb78';
var currentGroup = g_form.getValue('assignment_group');
// Proceed only if the current group matches the target group
if (currentGroup === targetGroup) {
alert("Target group matched.");
// Function to remove categories
removeCategories();
}
}
function removeCategories() {
var categoriesToRemove = [
'1000', '1001', '120000000000000', '12311111', '1233333332',
'21111111', '211111111112', '2222221111', '222222211111114',
'222222221111', '22222224', '4030942586', '4222211',
'43222222', '455555621', '54411225', '544444444',
'563842034', '57391921111', '600', '601', '602',
'603', '604', '605', '6051', '606', '607',
'608', '609', '6091', '610', '611', '6111',
'6112', '6113', '612', '613', '614', '615',
'616', '617', '618', '619', '620', '621',
'622', '623', '624', '625', '626', '627',
'644443333', '69045032', '701', '702', '703',
'704', '705', '706', '707', '708', '73222111',
'7435945', '750', '751', '752', '753', '754',
'755', '756', '757', '758', '759', '7845555',
'785555555', '78888888', '7950320324', '8655766',
'877776677', '9322222'
];
categoriesToRemove.forEach(function(category) {
g_form.removeOption('category', category);
});
alert("Categories have been removed.");
}
Shravan
Please mark this as helpful and correct answer, if this helps you
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‎09-23-2024 08:17 AM - edited ‎09-23-2024 08:18 AM
Thanks for reaching out. That still didnt work. All the alerts still hit but the category options arent removed.

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‎09-23-2024 08:14 AM
@dagarson the second argument which you are passing in
g_form.removeOption('category'
is it a choice value or choice label?
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‎09-23-2024 08:17 AM
the value.