If collaborator is not part of same assignment group of the HR Case, He is unable to see the case

[FURQUAN5]

If collabborator is not a part of same assignment group of the HR Case then he is unable to view the case. 

Please help me in fixing it.

Got an ACL but not sure this affect or not .

[Community Alums]

HEy @FURQUAN5 

You may not need to edit ACL's in this instance, you should first check your COE security policies to ensure that those agent have access to those types of cases. If the agent cannot see the case at all, it is likely your COE security policy prevents the agent from viewing the case. Here is the docs on creating COE security policies: https://docs.servicenow.com/bundle/vancouver-employee-service-management/page/product/human-resource...

Hope this helps!

~Nick

[Bert_c1]

the 'elseif' statement has 'canReadCase()' which in not a documented method that I see. And syntax problems.

[FURQUAN5]

The canReadCase() method we are calling from the script include hr_case.

[FURQUAN5]

The canReadCase() we are calling from the script include hr_case.