Remove or Hide Popular item

[akin9]

Hello Experts,

I want to hide Popular items from service portal instead of this i want to show a Category.

We want to show this category sys_id as default -- ff37b95b1b151d108c1274049b4bcb86

Please support to achieve this.

[RaghavSh]

@akin9 it will be a customisation of "sc category page" widget, which is not recommended by servicenow as customised widgets are not updated in servicenow upgrades and have possibility of failure in future releases.

Additionally, it's not just about showing the category, instead of popular items? what will happen, when that category is clicked? which page will it land to show the items in that category? This will be a major customisation.

Please mark the answer correct/helpful accordingly.

[akin9]

@RaghavSh 

Thank you for your Quick reply.

Do you mean below requirement is not possible??

I want to hide Popular items from service portal instead of this i want to show a Category.

We want to show this category sys_id as default -- ff37b95b1b151d108c1274049b4bcb86

[RaghavSh]

It is possible but not without customising oob widget. It will require code change at widget level, you cannot edit oob widget directly, you need to clone oob widget, make changes and then apply new cloned widget to your portal page.

Again, customization is not recommended by servicenow due to reasons mentioned above.

[Saurav11 · Accepted solution]

Hello,

Please check the below article for the same:-

https://www.servicenow.com/community/now-platform-articles/how-to-remove-popular-items-on-the-servic...

Please mark my answer as correct based on Impact.