Remove snc_internal role for end users

[arunkumardharma]

Hi Experts,

I hope everyone will aware of snc_internal role(OOB role). I have created a background script for removing that role but my seniors are telling that even if we remove the role also it will add automatically again. How we can permanently remove snc_internal role for end users. Any thoughts on this?

Thanks

Arun

[Pradeep Sharma]

Hello Arun,

I don't see any restriction on removing OOTB "snc_internal" role. I just tried on my Helsinki instance and it worked fine.

Reference :

Mandatory roles

[arunkumardharma]

Hi Pradeep,

Thanks for the above reply. Please see the below comments what i got from UK ServiceNow architect people.

You cannot remove the snc_internal role from users. ServiceNow automatically re-adds the role as soon as someone does anything in the system. If a user logs in, the role is automatically added. If the user is already logged into the system, as soon as they do anything in the system, such as refresh a page, or open another page, submit a form, etc... then the role is automatically re-added.

Instead of having a business rule constantly running, it would be better to determine what this new snc_internal role 'breaks', such as functionality or code which we've built to identify a user as an end user, e.g. where the user has no roles, and fix that.

Kindly help me on this.

Thanks

Arun

[Deepa Srivastav]

Hi Arun,

Is it breaking any functionality etc? I don't think so as starting with the Geneva release, ESS users can obtain the snc_internal role and still retain the same level of access they had prior to Geneva.

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