Removing dotwalking and adding those fields

[siddik1]

I have four fields in the form which are populated through dotwalking from different table. Now i have added those fields in the working table by removing dotwalking and also removed those fields in the view and updated with newly added fields. now when i open previously existing tickets those fields are not populating. I need when i open those previous tickets those fields should be populated what need to do?

[Jaspal Singh · Accepted solution]

Hi,

That is expected behavior. You may need to copy the values for older records by using one time script or so.

[Siva Jyothi M · Accepted solution]

Hi @siddik1,

You will need to update the old records using Fix script of BG Script as this is the expected behavior.

Please mark this answer as correct and helpful if it solves your issue.

Regards,

Siva Jyothi M .

[Jaspal Singh · Accepted solution]

Hi,

That is expected behavior. You may need to copy the values for older records by using one time script or so.

[Siva Jyothi M · Accepted solution]

Hi @siddik1,

You will need to update the old records using Fix script of BG Script as this is the expected behavior.

Please mark this answer as correct and helpful if it solves your issue.

Regards,

Siva Jyothi M .

[AndersBGS · Accepted solution]

Hi @siddik1 ,

as mentioned by others, it’s expected behavior, as you have created some new fields which was not there previous. Hence, you need to write a script to copy the old value to the new cells.

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

Best regards

Anders