Removing links to other records

Jace Benson · ‎07-09-2009

I am trying to identify how I can remove some links from a list view but leave others. I found this wiki article, http://wiki.service-now.com/index.php?title=Personalizing_Lists. This article only describes how to change the "Link Roles". If I do that all the links change.

Preferably I would like to keep the link to the item in question but remove links to the assigned to.

Has anyone else found this to be an issue and/or found a solution?

(edited to add clarity subject for people searching)

kcaldwell · ‎07-20-2009

In the Wiki Article mentioned there is a small section called "Advanced Control". If you don't see the script fields just add them to the form. I know this doesn't solve your question but hopefully you can use it to figure out your question. I don't know if you can specify which fields have links or not. I am guessing it is for the whole record but at least you can base it on something other than the role alone.

View solution in original post

Jace Benson · ‎08-21-2009

I did not figure this out. I changed what shows up on the list from Requested Item to Short Description as it is not a link.

I then removed the Cog (ui macro list_mechanic) from non-itil users.

I still would like to be able to do this, so if anyone else is still looking into this I'd appreciate it if you add a note on this thread.

shetzel · ‎08-21-2009

I ended up protecting this a little differently. I used "contextual security" to block access to most of the sc_cat_item from ess users. So, when itil or ess click on the link the next page only shows them: title, and description. This way I continue to allow users to do list edits and the name of the service catalog item remains in the list.

http://wiki.service-now.com/index.php?title=Contextual_Security_Plugin

Jeff Wentworth · ‎03-25-2014

This post was last updated in 2009. Has this functionality now been enhanced in 2013 (Calgary or Dublin release)?

Thanks,

--Jeff

Jace Benson · ‎03-25-2014

Not that I know of.