While HRSD implementation, what are the best practices to follow during initial setup phase. From a platform and portal perspective, what are the key action items that should be completed before starting actual HRSD build?
Hi Team,I’m currently facing an issue with our ServiceNow integration with SailPoint and wanted to check if anyone else has encountered something similar.A few records are getting stuck in the SailPoint verification stage. Because of this, they are n...
Hi Everyone,"I'm trying to fetch all users from a group, and I’ve written the below Script Include, which is being called in the highlighted value condition. When I use a hardcoded sys_id or group name in the Script Include, it returns the correct re...
Hi All, I have a requirement where I need to create a button in related list of Case table, when button is clicked it should display list of all Stores (another table) and when user selects multiple/single record and clicks on ADD it should create ch...
Hello,I am hoping someone here can give me some direction as we just upgraded to Xanadu over the weekend. Unfortunately, one of our scoped app forms didn't come in properly, so in order to resolve the issue enough in Production, we had to do the fol...
Hello, I am currently trying to create an ATF workflow that closes a record in workspace view. Everything works except when I use the step 'Click Component (Custom UI)' and click on the 'Reason' field drop down to view the options, I am not seeing a...
What is the sn_ucx_gen_ai.platform_ai_grp_workflow role do and what are its uses. Is there any alternate way through which service desk people can access the agentic workflow without assigning the this role.It would be great if someone can help.
Hi All, Hoping someone out here has the answer to my issue below, any help is welcomed In UI Builder (Zurich) I have created a page collection with a simple stylized text box that says "Let's workflow it." on my workspace in the modeless dialogs in ...
Hi, I am looking for best practice guidance on designing an SLA model for Service Catalog Tasks (SCTASK) in a multi-region environment where assignment groups have users across different time zones (e.g., Asia, Europe, Americas), and tasks may move a...
Hi All,In CSM workspace in attachment how to convert .eml .msg to pdf in servicenow to preview in attachment in csmOOB not able to preview only download option is there.Please guide me ASAP if someone has answer.
Hi, We are modifying an existing flow , activating/publishing afterwards. But even after couple of days the old version of flow itself is getting attached. Tried clearing the cache as well, but no help.Could you please tell me if anyone has come acro...
Hi,I have a requirement around securely handling a password field in a Service Catalog item and would appreciate guidance on best practices.Secure Password Handling (No Visibility Anywhere)I have created a masked (password) variable in a catalog item...
Hi, We want to create a interactive filter on the project Number field, Not sure if this is possible and also i am very new to the interactive filters.But have a basic idea of things. Regards,Saurabh Singh
I'm working on a requirement to show reports on a dashboard for change requests. I'm able to create simple single score cards and bar graphs through standard reporting. However, there's a report requirement where I need to create a report based on Gl...
Hi Does anyone know about grant management application?after publishing the program in gmp portal we are not able to see the program in opportunities any reason behind it?