removing ref:msg from quick messages

[rontha]

How to remove the ref:msgxxxxxx from the quick message template. The email message is sent with ref:msg at the bottom of the email.

[Chuck Tomasi]

I don't see a setting specifically for the quick messages.

It's a bit of a hack, but I have heard others doing this. Create a business rule that runs on insert on the sys_email table to capture the message in the outbox Ready state and modify the following line:

<div style="display:inline">Ref:MSG0000788</div>

to

<div style="display:none">Ref:MSG0000788</div>

(of course your MSG number will change, but you get the idea.)

Reference:

Business Rules - ServiceNow Wiki

Business Rules Best Practices - ServiceNow Wiki  

[rontha]

Thanks, I will try this.

This answer was usefull

On Tue, Jun 6, 2017 at 9:56 PM, ctomasi <community-no-reply@servicenow.com>

[Chuck Tomasi]

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Thank you

[rontha]

How to hide the ref:msgxxxx from the email quick message , so that the end user receives only the body of the email.

ref:msg..should be hidden or not displayed.

[Chuck Tomasi]

You can use the property noted above. It creates a hidden reference in a div tag.